Refund policy

At Vicinity Mart, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following return and refund options:

In-Store Purchases

  1. Returns & Refunds for Expired or Damaged Items

    • If you receive an expired or damaged item, please contact us immediately and provide a clear photo as proof.
    • Once verified, we will issue a full refund to the original payment method.

  2. Returns for Unopened Items

    • If you purchased an item but no longer want it, you may return it as long as it is unopened and in its original condition.
    • A valid receipt is required for a refund.
    • Refunds will be processed to the original payment method.

  3. Returns for Opened Items (Taste Preference)

    • If you opened a product and didn’t like the taste, we cannot offer a refund, but we will provide store credit as a courtesy.
    • This policy does not apply to perishable items such as meat, dairy, fresh produce, and baked goods.

  4. Non-Returnable & Non-Refundable Items

    • For health and safety reasons, we cannot accept returns or refunds for:
      • Perishable items, including meat, dairy, fresh produce, and baked goods.
      • Items that have been used or tampered with.
      • Items that are past the return period (see below).

  5. Return Timeframe for In-Store Purchases

    • Returns and refund requests must be made within 7 days of purchase.

  6. How to Request a Return or Refund (In-Store)

    • Bring the item, receipt, and original packaging to our North Vancouver store.

Online Purchases

  1. Returns & Refunds for Expired or Damaged Items

    • If you receive an expired or damaged item, please contact us immediately and provide a clear photo as proof.
    • Once verified, we will issue a full refund to the original payment method.

  2. Returns for Unopened Items

    • If you purchased an item but no longer want it, you may return it as long as it is unopened and in its original condition.
    • A valid receipt is required for a refund.
    • Refunds will be processed to the original payment method.

  3. Returns for Opened Items (Taste Preference)

    • If you opened a product and didn’t like the taste, we cannot offer a refund, but we will provide store credit as a courtesy.
    • This policy does not apply to perishable items such as meat, dairy, fresh produce, and baked goods.

  4. Wrong Item Delivered

    • If you receive an incorrect item in your online order, we will:
      • Exchange it for the correct item, or
      • Provide a full refund if the correct item is unavailable.

  5. Household Items (Defective Products)

    • If you order any household items and they are not functioning properly, you can return them. However, you must provide proof that the item is defective or not working as intended.

  6. Non-Returnable & Non-Refundable Items (Online Purchases)

    • For health and safety reasons, we cannot accept returns or refunds for:
      • Perishable items, including meat, dairy, fresh produce, and baked goods.
      • Items that have been used or tampered with.
      • Items that are past the return period (see below).

  7. Return Timeframe for Online Purchases

    • Returns and refund requests must be made within 48 hours of delivery.

  8. How to Request a Return or Refund (Online)

    • Email us at info@vicinitymart.com with your order number and a photo of the item (if applicable).

General Return Timeframe

  • Returns and refund requests must be made within 7 days of purchase (in-store) or 48 hours of delivery (online).