Refund policy
Your satisfaction is important to us. If there is an issue with a product purchased at Vicinity Mart, please let us know and we will be happy to assist you.
Fresh & Perishable Products
Fresh produce, meat, bakery, dairy, refrigerated, frozen, and other perishable products may be reported within 48 hours of purchase if there is a quality or freshness issue. Please bring the product, or a reasonable portion of it, along with the original receipt. Approved claims will be resolved by replacement or store credit, at our discretion.
Packaged & Non-Perishable Products
Unopened and unused packaged products in their original condition may be returned within 7 days of purchase with the original receipt. Approved returns will be issued as Vicinity Mart Store Credit.
No Receipt A receipt or other acceptable proof of purchase is required for all returns and credits. If a purchase can be verified in our system, management may approve a return at its discretion.
Final Sale Items
The following items are Final Sale and cannot be returned unless they are defective, spoiled, expired at the time of purchase, or otherwise required by law:
- Clearance or reduced-price items
- Special-order items
- Gift cards
- Prepared foods, hot foods and ready-to-eat meals
- Products that have been opened or partially consumed for reasons unrelated to quality
Quality Issues
If a product is spoiled, damaged, defective, or expired at the time of purchase, please contact us as soon as possible. We may request the product, packaging, photos, lot/batch information, or receipt to help us investigate the issue.
Store Credit
Approved returns are generally issued as Vicinity Mart
Store Credit rather than cash or refund to the original payment method, except where otherwise required by law.
Store credit has no cash value and cannot be redeemed for cash.
Return Abuse
Vicinity Mart reserves the right to limit or refuse returns where there is evidence of excessive, repetitive, fraudulent, or abusive return activity.
Management reserves the right to review individual circumstances and make reasonable exceptions when appropriate.
Thank you for shopping at Vicinity Mart.
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ONLINE RETURN & REFUND POLICY
Your satisfaction is important to us. If there is an issue with a product purchased online from Vicinity Mart, please let us know and we will be happy to assist you.
Fresh & Perishable Products
Fresh produce, meat, bakery, dairy, refrigerated, frozen, and other perishable products may be reported within 48 hours of delivery if there is a quality or freshness issue.
Please contact us with your order number and photos of the product. We may also ask you to keep the product, or a reasonable portion of it, and its original packaging while we review your claim.
Approved claims will generally be resolved by replacement or Vicinity Mart Store Credit added to your account, at our discretion.
In certain circumstances, Vicinity Mart may choose to issue a refund to the original payment method.
Packaged & Non-Perishable Products
Unopened and unused packaged products in their original condition may be returned within 7 days of delivery.
Please contact us with your order number before returning any product.
Approved returns will generally be resolved by replacement or Vicinity Mart Store Credit added to your account, at our discretion.
In certain circumstances, Vicinity Mart may choose to issue a refund to the original payment method.
Wrong, Missing or Damaged Items
If you receive an incorrect item, an item is missing from your order, or a product arrives damaged, please contact us as soon as possible with your order number and photos where applicable.
Once verified, we will generally provide a replacement or Vicinity Mart Store Credit added to your account, at our discretion.
In certain circumstances, Vicinity Mart may choose to issue a refund to the original payment method.
Proof of Purchase
An order number or other acceptable proof of purchase is required for all returns, credits, replacements, and refunds.
If a purchase can be verified in our system, management may approve a claim at its discretion.
Final Sale Items
The following items are Final Sale and cannot be returned unless they are defective, spoiled, expired at the time of delivery, damaged during delivery, or otherwise required by law:
- Clearance or reduced-price items
- Special-order items
- Gift cards
- Prepared foods, hot foods and ready-to-eat meals
- Products that have been opened or partially consumed for reasons unrelated to quality
Quality Issues
If a product is spoiled, damaged, defective, or expired at the time of delivery, please contact us as soon as possible.
We may request photos of the product and packaging, lot/batch information, your order number, or other information to help us investigate the issue.
Store Credit & Refunds
Our primary resolution options for approved online claims are replacement or Vicinity Mart Store Credit.
When Store Credit is issued, it will be added to your Vicinity Mart customer account and can be used toward a future purchase.
Store Credit has no cash value and cannot be redeemed for cash.
In certain circumstances, Vicinity Mart may, at its discretion, issue a refund to the original payment method instead of replacement or Store Credit.
Where a refund to the original payment method is approved, processing times may vary depending on your bank or payment provider.
Return Shipping
Please contact Vicinity Mart before shipping or returning any product.
Return shipping costs are not covered unless the return is due to an error by Vicinity Mart, a defective product, or another issue approved by our team.
Return Abuse
Vicinity Mart reserves the right to limit or refuse returns, credits, replacements, or refunds where there is evidence of excessive, repetitive, fraudulent, or abusive return activity.
Management reserves the right to review individual circumstances and make reasonable exceptions when appropriate.
How to Contact Us
For online order issues, please email info@vicinitymart.com with your order number and details of the issue. Please include clear photos when applicable.
Thank you for shopping online at Vicinity Mart.